During Surgery hours a member of the reception team who will inform the Duty Doctor of your call will answer the telephone.
Out of hours you will hear a recorded message giving you a number to ring.
Between 6.30 pm and 8.00 am the number given will be WESTCALL, the local out of hours service. Telephone (0118) 942 7528
WESTCALL
The Doctors of this Practice together with other GP’s in the Reading area belong to an organisation for out of hours care, WESTCALL.
WESTCALL operates from 6.30 pm to 8.00 am on weekdays, from 6.30 pm Friday to 8.00 am Monday at weekends and a 24 hour service on Bank Holidays. If you require medical help at these times just phone the Surgery in the usual way on 0118 942 7528
The WESTCALL telephone number will be given on the recorded message. When you ring the WESTCALL number you will speak to an operator who will take some details from you.
A doctor will ring you back and either:
- Offer advice
- Invite you to attend the WESTCALL primary care centre
- Arrange for you to be visited by a doctor