News:

Out of Hours
Between 6.30 pm and 8.00 am the number given will be WESTCALL, the local out of hours service. Telephone (0118) 978 7811 

Appointments
Appointments can be booked up to 3 weeks in advance and we run a daily surgery from 3.00-4.00 pm for patients who feel they must be seen the same day.  Our telephone lines are open from 8.00 am to 6.30 pm. 

Appointments line 9424485 Enquiries line 9427528

Home Visits
If you are too unwell or infirm to visit the Surgery, please  telephone before 10.00 am as this allows the doctors to plan their visits. Telephone           942 7528

Practice Charter

Our responsibilities are to:

  • Treat you with courtesy and respect at all times
  • Ensure confidentiality within the practice team
  • Provide the best possible service and comply with national standards
  • Give an explanation if you have to wait for a prolonged period before your appointment or offer and alternative time for you to be seen
  • Provide repeat prescriptions promptly
  • Provide appropriate health checks
  • Help you to achieve a healthy lifestyle
  • Provide emergency care when you need it
  • Give you information about your health, treatment or illness
  • Arrange referral to a consultant when agreed between you and your GP
  • Provide access to your medical records subject to limitations in the law
  • Allow you to choose whether or not to take part in medical training
  • Listen to your comments and suggestions regarding the services offered and continue to develop and improve them


Your responsibilities are to:

  • Treat all staff with courtesy and respect at all times
  • Let us know if you change your name, address or telephone number
  • Attend appointments promptly or give as much notice as possible of cancellation
  • Let reception staff know if a problem is urgent
  • Refrain from booking more than one person in per appointment
  • Ask for urgent appointments, home visits and out of hours visits only if justified and not for social convenience
  • Be patient if your doctor is called out on an emergency during surgery hours
  • Try to see the same doctor for an ongoing medical problem
  • Volunteer all relevant medical information and follow medical advice given
  • Comply with repeat prescription arrangements and ensure that your supplies of medication do not run low, particularly over weekends and holiday periods
  • Adopt and maintain a healthy lifestyle